Return & Refund Policy
Our products are designed for personal care and relaxation. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition.
We offer a 30-day satisfaction guarantee. If you’re not happy, contact us at customercare@neatsunday.com for a return within 30 days of delivery. Customers cover return shipping unless the product is defective.
Eligibility for Returns
- Item must be in the same condition you received it
- Unworn, unused, with tags, and in the original packaging
- Receipt or proof of purchase required
- Only applies to damaged, defective, or wrong items
How to Start a Return
Email us at customercare@neatsunday.com with your order number, one video and photos of the issue or why it is not to your expectations. If approved, we’ll send you return instructions.
- Items returned without prior approval will not be accepted.
- Customers are responsible for return shipping costs.
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Items Not Eligible for Return
- Sale items and gift cards
- Gifts (all gift purchases are final sale)
Send your package to:
Skyann - Returns Neat Sunday
2920 Brunswick Pike
Lawrence Township, New Jersey 08648
United States
- Items returned without prior approval will not be accepted.
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Please note: Customers are responsible for return shipping costs.
- Items Not Eligible for Return
- Sale items and gift cards
- Gifts (all gift purchases are final sale)
Exchanges
Exchanges are only possible for damaged, defective, or wrong items. Once your return is approved, you can request a replacement instead of a refund.
Refunds
- Once we receive and inspect your return, we’ll notify you of the approval status
- Approved refunds are sent to your original payment method within 10 business days
- Your bank or card provider may take extra time to process the refund
- If it’s been more than 15 business days since your refund was approved, contact us at customercare@neatsunday.com.
